Patient Communications

Patient Outreach

“Our no-show rate went from 12% to 3%. More patients are showing up on time for their appointments. And our department is running on schedule, which means patients are happier.”

– 354-Bed Community Hospital Client

Conifer services are cost-effective for hospitals that lack staff and resources or experience high no-show rates. With Conifer, you can increase your bottom line every time.

At Conifer, patient communications are designed to save you money and increase your bottom line. Many of these services free your staff to concentrate on their clinical and operational duties, improving productivity and retention. And they provide quality controls to ensure that hospital services are being used to their full, billable potential.

Conifer’s cost-effective solutions provide:

Specialized Products

We relieve your clinical staff of fielding direct response calls or making reminder calls to patients. Trained to answer questions on your hospital’s core clinical services, our customer service teams cross-sell related services.

Outbound Contact Services help your hospital stay in touch with patients.

• Outpatient Appointment Reminder Service – reduces no-shows, encourages attendance and provides patients with preparation instructions, arrival times and driving/parking directions.
• Patient Quality and Satisfaction Surveys – provide valuable feedback on community education and outreach marketing efforts.
• Event Confirmation Call Service – reminds attendees of scheduled classes, seminars, health fairs or special events to promote participation.
• Diagnostic Pre-authorization Service – helps speed the admissions process and streamlines the workflow between your hospital and referring physicians.