Patient Communications

Turnkey Solutions

“Conifer is among the most important strategic business development initiatives we utilize every year. Everybody interested in building business and tracking results should make a concentrated effort to utilize their services.”

– 165-Bed Community Hospital Client

We don’t just solve your communications problems. We offer turnkey solutions with no capital investment, so you get it solved every time.

When your hospital partners with Conifer, you’re getting a set of experts committed to solving your communications challenges. In fact, our goal is to make every solution turnkey for you. Conifer can fully coordinate and implement a variety of communications and marketing programs. Our contact center manages high volumes so that heavily advertised programs still run smoothly.

• Account Managers – No one knows your hospital the way your patients and staff do. Conifer Account Managers work with you as integrated extensions of your hospital team.
• Account Customization – Account Managers work with your staff to implement and manage scripting, telephone number access, reporting, scheduling and other services fully customized to your hospital’s unique needs.
• Customer Service Representatives – Our Customer Service Representatives provide detailed information, answer patient questions, give specific directions and cross-sell other programs to increase patient participation.
• Quality Assurance Program – This program monitors quality and assists in the continuing education and development of our representatives. Each call is graded, documented and reviewed daily by team supervisors.