Patient Communications

Patient Satisfaction Surveys

“Conifer’s comprehensive HCAHPS solution is one of our essential strategies for improving patient satisfaction once value-based purchasing is implemented.”

– Chief Financial Officer

Conifer’s Patient Satisfaction Surveys Help Hospitals Improve Scores and Boost Patient Loyalty

Measuring — and improving — the patient experience is more important than ever for hospitals as they prepare for the effect of Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) on value-based purchasing. This CMS requirement, and other areas of patient satisfaction measurement, will impact consumer choice and awareness.

Conifer’s goal is to help hospitals and health systems improve patient satisfaction scores and boost patient loyalty. To help your hospital become a top performer, we have developed Conifer’s Survey, Monitoring and Reporting Tools—C-SMART™. With Conifer, your hospital can:

• Show your patients you’re focused on their quality of care through standard patient satisfaction and HCAHPS surveys
• Achieve long-term performance improvement through data analysis and results
• Explore patients’ impressions and identify trends or issues that need to be addressed through customized survey questions for service improvement feedback in all areas of the hospital
• Concentrate immediately on improvement areas through real-time daily results reporting

To learn more about how our comprehensive patient satisfaction surveys can become a strategy for improving patient satisfaction, contact us. Contact Us