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Consumer experience is a top priority for health system executives. A great experience can improve loyalty and strengthen a health system’s brand, supporting patient retention and Medicare bonus payments from positive HCAHPS scores. Read how leaders from Mayo Clinic, Mount Sinai Health System, ProMedica Health System and Woman's Hospital are dealing with healthcare consumerism.
Do you have a game plan to make sure your revenue performance doesn't suffer during or after a system implementation or conversion? Download the playbook to learn about the four critical elements to a winning strategy.
Organizations that rely exclusively on hard numbers to measure ACO success don’t see the complete picture. The winning formula for one health system — that operates ACOs covering nearly 1 million patients in 80 percent of its markets — includes improving quality, increasing collaboration and establishing innovative relationships.