The Future of Patient and Consumer Experience
Frost & Sullivan recently invited a panel of industry leaders from the medical device field, software and technology, telehealth and interactive communications, as well as payors, to participate in a new and unique thought leadership forum, our Virtual Think Tank (VTT) series. The discussion focused on understanding the different strategies around improving the customer experience (CX) and the patient experience (PX)—from a more holistic perspective.
Deepali Narula, VP of Patient Experience, Conifer Health Solutions
Michael Spencer, Sr. Director of Patient Access Operations, Conifer Health Solutions