Transforming the Healthcare Consumer Experience

2018-11-26T10:18:36+00:00November 18th, 2018|

Transforming the Healthcare Consumer Experience

Consumer experience is a top priority for health system executives. A great experience can improve loyalty and strengthen a health system’s brand, supporting patient retention and Medicare bonus payments from positive HCAHPS scores. A focus on improving the consumer experience is being driven by disruptive care alternatives that attract consumers with convenience and lower costs, the digital transformation occurring in other industries that changes consumer expectations for healthcare services, and the continued shift of services outside the walls of the hospital. Read how leaders from Mayo Clinic, Mount Sinai Health System, ProMedica Health System and Woman's Hospital are dealing with healthcare consumerism.

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