PATIENT ACCESS & EXPERIENCE

Improve access to care and exceed patient expectations

Patient satisfaction is earned across the entire care continuum—from initial touchpoint, to financial assistance, to promoting a seamless transition of care once patients return home.

We can help elevate the patient experience and enhance your market presence while optimizing reimbursement. Our advocacy and data-driven automation make it easy for patients to engage.

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CASE STUDY

Health System — 5 hospitals

Better serve uninsured patients while reducing bad debt expense with Conifer’s Eligibility & Enrollment solution

How We Helped:
  • Yielded better financial results compared to previous internal and vendor operations
  • Expanded from one hospital to five and expanded services provided to include Medicaid eligibility, financial assistance and counseling
  • Standardized processes across enterprise using Conifer Health’s Best Practices

$22M

INCREASE IN ANNUAL CASH COLLECTIONS OVER 5 YEAR PERIOD

$36M

CASH COLLECTIONS ANNUALLY

$93M

CHARITY CARE PROCESSED ANNUALLY FOR OVER 21K APPROVALS

Embrace Consumerism. Earn Loyalty. Secure Reimbursement.

Our Patient Access and Experience solutions provide streamlined access to care from appointment scheduling to pre-registration to patient financial counseling. Leveraging investment in our omni-channel patient engagement technology, analytics and automation, our experienced patient-facing team provides a simplified patient experience while keeping your mission in mind.

Cost-effective inbound and outbound scheduling

Conifer Health’s Scheduling solution provides patients with a friendly, effective experience that increases satisfaction and improves revenue capture.

Our solution includes:
  • Turn-key appointment scheduling
  • Appointment confirmation
  • Extended scheduling coverage
  • Reduction in appointment no-shows
  • Flexible staffing model to support fluctuation in call volume
  • On-shore and off-shore support models
Expedite the registration process time, best practices and technology-enabled solutions

Conifer Health’s Pre-Registration and Financial Clearance solution is delivered by a dedicated team of registration specialists with a focus on providing accurate registration information.

Our solution includes:
  • Dedicated registration specialists
  • Digital and automated patient outreach and engagement
  • Reduction in day-of-service wait times
  • Flexible staffing model to support increases in volume
  • Supportive technology to drive efficiency and quality
Automated registration workflow delivers a seamless patient experience

Conifer Health’s Registration solution leverages agile rule methodology, automation and real-time status updates to drive an integrated registration and insurance verification process.

Our solution includes:
  • Experienced onsite registration resources
  • Automated and manual insurance verification and authorization
  • Touchless patient liability estimation, education and collection
  • ConiferCore® patient registration workflow integrates with patient accounting systems
Secure uncompensated care reimbursement

Conifer Health’s Eligibility and Enrollment solution offers a technology-enabled holistic approach to securing financial assistance for patients throughout the care continuum.

Our solution includes:
  • On-site and Centralized Certified Application Counselors
  • Financial assistance and personalized payment consultation
  • Digital self-service application process
  • Proprietary A.I. and predictive analytics
  • Improved financial outcomes – cash collections and bad debt
Cost-effective inbound and outbound scheduling

Conifer Health’s Scheduling solution provides patients with a friendly, effective experience that increases satisfaction and improves revenue capture.

Our solution includes:
  • Turn-key appointment scheduling
  • Appointment confirmation
  • Extended scheduling coverage
  • Reduction in appointment no-shows
  • Flexible staffing model to support fluctuation in call volume
  • On-shore and off-shore support models
Expedite the registration process time, best practices and technology-enabled solutions

Conifer Health’s Pre-Registration and Financial Clearance solution is delivered by a dedicated team of registration specialists with a focus on providing accurate registration information.

Our solution includes:
  • Dedicated registration specialists
  • Digital and automated patient outreach and engagement
  • Reduction in day-of-service wait times
  • Flexible staffing model to support increases in volume
  • Supportive technology to drive efficiency and quality
Automated registration workflow delivers a seamless patient experience

Conifer Health’s Registration solution leverages agile rule methodology, automation and real-time status updates to drive an integrated registration and insurance verification process.

Our solution includes:
  • Experienced onsite registration resources
  • Automated and manual Insurance verification and authorization
  • Touchless patient liability estimation, education and collection
  • ConiferCore® Patient Registration workflow integrates with Patient accounting systems
Secure uncompensated care reimbursement

Conifer Health’s Eligibility and Enrollment solution offers a technology-enabled holistic approach to securing financial assistance for patients throughout the care continuum.

Our solution includes:
  • On-site and Centralized Certified Application Counselors
  • Financial assistance and personalized payment consultation
  • Digital self-service application process
  • Proprietary A.I. and predictive analytics
  • Improved financial outcomes – cash collections and bad debt

“A patient is happier when they are informed of benefits and when financial counseling is accurate based on the best information at our disposal. If we can articulate their financial obligation, as well as or better than our competitors, then that puts us in a favorable position to earning the patient’s trust.”

Chief Financial Officer,
1700 bed health system

Industry Insights and Perspectives

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