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Consumer experience is a top priority for health system executives. A great experience can improve loyalty and strengthen a health system’s brand, supporting patient retention and Medicare bonus payments from positive HCAHPS scores. Read how leaders from Mayo Clinic, Mount Sinai Health System, ProMedica Health System and Woman's Hospital are dealing with healthcare consumerism.
Traditional provider revenue streams remain compressed due to an unhealthy mixture of declining reimbursements and rising expenses. As a result, many hospitals and health systems are looking at new strategies, including assuming risk through attributed patient populations, to fuel growth. Is your organization ready to manage this new revenue stream?
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