Telehealth was a lifesaver during the COVID-19 pandemic, and it’s become a viable care option even in our post-PHE (public health emergency) world. And for good reason, since it can increase access to care, reduce costs, enable high-quality encounters, and provide added convenience for both patients and providers.
Now that the PHE is over, regulations around telehealth are changing and providers need a strategy to navigate the transition. The following guidelines provide a quick overview of what’s changing and what’s staying the same.
What isn’t Changing
Temporary telehealth services added during the PHE will continue through the end of 2023. This includes providing telehealth services to patients in any geographic area and at any site, including the patient’s home. These telehealth services can consist of audio and video or audio-only communications technology. This will continue through December 31, 2024, as laid out in the Consolidated Appropriation Act of 2023 (CAA).1
Note that services included on the Medicare Telehealth Services List must be furnished using, at a minimum, audio and video equipment permitting two-way, real-time, interactive patient-provider communication.
What is Changing
The following changes went into effect on May 11th, 2023. Providers who have yet to make these changes should do so as quickly as possible to maintain compliance.
What is Extended Through 2024?
Several CAA telehealth extensions will continue through 2024. These include the following:
Adapting to Change
The healthcare industry is still transitioning to what will become our “new normal.” That means providers need to be both flexible and prepared for ongoing change. Partnering with revenue cycle experts can help providers achieve both flexibility and preparedness. The right partner can help streamline revenue cycle processes, reduce errors that lead to denials and write-offs, increase collections, and enhance the patient experience—all amid unforeseen changes. In times of uncertainty, partners can deliver both peace of mind and a healthier bottom line.